Above the Keyboard: Virtual Events Elevated

Feb 17, 2021 | First Person

By Amanda Ma, chief experience officer and founder of Innovate Marketing Group and member of NAWBO Los Angeles

As the live events industry awaits COVID-19 regulations, guidelines and phased rollouts for 2021, innovations and digital opportunities arise, virtual events take center stage and the importance of events agencies and planners sustains as the expectations rise for elevated virtual experiences. 

Why go virtual? Virtual events have proven to be an effective and efficient way to convey content and engage attendees. Experts share that future events will incorporate a digital aspect as a hybrid-type model as the events industry seeks to widen its audience and maintain contingency plans. Events will see more virtual aspects embedded into their programs moving forward. Going virtual also brings market share and new opportunities.

Top best practices to elevate your virtual experiences include setting your goals on information, education, message, attendee and sponsor engagement, networking, etc.

  • Format: Determine your virtual event format: webinar, webcast, pre-recorded sessions, simu-live, live streaming, networking and exhibitors.
  • Registration: Reconsider the registration process, including number of users who will be accessing the website, personal data, payment-processing safety and customized questions per data you would like to collect.
  • Audience engagement: Use tools such as live polling, question and answer sessions, networking opportunities, gamification, live leader boards, rewards and social media feeds. Maintain your event experience by making your guests feel involved and connected to your program. 
  • Pre-event communication and marketing: Communication and marketing are key—therefore, it is very important to send out reminders and build up the anticipation of the event. Digital marketing, promotion, advertisement and video content is still very important for a virtual event, before broadcasting on your event day.
  • Surprise and delight before the event: Send a swag bag prior to the event with items relevant to the event. For an upcoming conference, we are sending a box with a candle, a custom door handle, a notebook, a T-shirt and a coffee tumbler. On the day of the conference, we are asking everyone to wear the shirt provided. One less worry about what to wear on “top.”
  • Content is king: Offer educational, relevant, timely and meaningful content that people will want to hear. It is vital to create content that captivates guests, sparks their creativity and results in productivity.
  • Do not try to replicate your live event: Instead, look for new opportunities, but stay true to purpose of your event. Keep the principle of why your guests were coming together and make it part of the equation.
  • Test, test and test again: Technical difficulties might occur, and they often distract from your event. Have a run-through with your speakers and moderator in advance, and test the virtual release on your platforms.

The bottom line is this: Some companies that were previously on hold to wait out COVID-19 have either pivoted to virtual or are seriously considering it since the recovery is so uncertain. Business still needs to go on. Leadership conferences, educational and training are still vital for companies, so put these best practices to work for yours.

All of the different elements of a virtual event need to be coordinated into one impactful and engaging experience. The event agency’s role includes helping guide businesses to pivot to the new normal, advising and adjusting contract changes, applying event strategies to help meet goals, handling vendor coordination and recommendations, overseeing program management, managing multiple tracks, coordinating marketing and communication, incorporating sponsors and stakeholders and managing the guest experience.

Some of the many benefits of pivoting to virtual include:

  • Cost savings and lower cost per guest attending
  • Access to a wider audience and reach, and not being limited by location
  • Replay capabilities and reusable on-demand content
  • Lower carbon footprint and less impact on the environment
  • Better attendee engagement
  • Opportunity to get creative and engage viewers in new ways
  • Metrics, instant data tracking and capture and gaining new insights
  • Taking action: Calls to action link in right away—connect, survey, polling, Q&A and donate

Some challenges in comparison to a live event include emotion and energy, stimulations such as touch, taste and smell, memory and recall, networking and viewer attention span. However, technology is evolving at a rapid rate, especially in 2021, and the possibilities of virtual are virtually endless! 

About the Author

Amanda is a member of NAWBO Los Angeles and previous speaker to NAWBO members. Her company, Innovate Marketing Group (IMG), helped to produce the chapter’s 2020 Women with Vision Virtual Conference. IMG is an award-winning event experience agency based in Pasadena, California. It works with clients across a variety of industries, ranging from financial and technology to hotels and the automotive industry. From immersive experiences to large-scale community events, conferences to summits, galas to meetings, the company creates transformative experiences, from conception to completion

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