At some point (or many points) in our lives, we will face difficult people, whether at work or at home.  These challenging people seem to defy logic.  Some may unconsciously be difficult while others seem to thrive on the chaos. It’s easy to let an unreasonable person affect us and ruin our day. Studies have shown that stress can have a negative, lasting impact on the brain and our overall, health.  What are some of the keys to empowering yourself in such situations?

When dealing with difficult people, the main takeaway is YOU are in CONTROL more than you think.  We will discuss effective strategies that will enable you to control what you can and let go of things you can’t control.

Presented by Suman Kapur, CEO and Professional Development Coach and Consultant at Well Balanced Solutions, NAWBO Greater DC

As a Professional Development Coach and Consultant, Suman understands people in a way that enables her to guide them towards win-win solutions. She improves dynamics between people and helps them navigate every day conflicts so they can transcend differences and move towards improved cooperation and a better partnership for success. Suman empowers women leaders to recognize basic differences in communication, strategically learn how to create solution-based communication language to resolve issues and provide a safe space to understand communication problems.

Suman has brought her spirit of inquiry, education, and her “people first” attitude to her professional life, helping to resolve conflicts, enhance leadership skills, and develop healthy workplaces.

 Suman has a Masters degree in Conflict Analysis and Resolution and was a Mediator before starting her own business. She lives in the Greater Washington, DC area with her husband and two children.