Best Small Business Phone Systems

RingCentral Pricing and Plans

We chose to include Vonage because it offers a wide range of services to enhance business communications, both within your teams and with customers. Vonage offers cloud-based communication tools that integrate into your existing business systems.

Some of the services Vonage offers include communications APIs; unified communications with a desktop app, mobile app, and desk phones; contact centers with easy-to-mage omnichannel features and Salesforce integration; and conversational commerce powered by Jumper.ai that enhances your marketing, engagement, and commerce through responsive and personalized communications.

You can integrate Vonage with leading CRMs and business productivity apps to streamline business operations. These include Microsoft Teams, Salesforce, Slack, Zendesk, G Suite, and more. Additionally, Vonage now has an AI studio that speeds up virtual assistant setup and enhances customer experiences

Your employees can download the Vonage app to their phone or desktop, making it so they can work from anywhere at anytime. This is one reason why Vonage is a good solution for remote or dispersed teams. You can also enjoy local, toll-free, and international phone numbers

Vonage offers three different plans: Mobile, Premium, and Advanced. Prices vary depending on the number of employees you have and the lines you need. For businesses with 100 or more employees, you will need to contact Vonage’s sales team to get a quote for pricing.

Who Should Use It

Vonage offers many services that enhance internal and external business communication for small businesses and enterprises alike. However, with its many integrations and cloud-based technology, businesses with many remote or dispersed employees may find Vonage a robust and affordable solution.

RingCentral Features

RingCentral Pricing and Plans

RingCentral makes it easy to streamline your business processes through its third-party integrations with more than 200 tools, such as Microsoft, Google Workspace, HubSpot, Slack, and Salesforce.

There are three plans, including Core, Advanced, and UItra, which are packed with features like unlimited domestic calling, SMS, interactive voice response (IVR), unlimited video recording, analytics for IT administrators, and one year of cloud storage. 

The IVR system is a huge plus as it allows you to automate the process of answering phone calls and connecting callers to the right departments or individuals. This can free up your employees’ valuable time so they can focus on other, more important tasks. 

The setup is also very simple. As soon as you download RingCentral on your preferred devices, you can use it immediately.

There’s a user-friendly menu on the left side of the platform that you can use to make calls, start meetings, or send texts.

Who Should Use It

If you already use many tools and technologies within your business, RingCentral allows you to integrate them and simplify your workflows seamlessly. It’s a good choice if you’re a remote or hybrid business that prioritizes top-quality audio and video conferencing.

RingCentral Features

Through RingCentral’s analytics feature, you can track the active users and media usage of your accounts. Source: RingCentral free trial

If you’re ready to make the switch from a traditional office phone system, which is on-premises, to a cloud-hosted service, Ooma can make your life easier. It supports landline phones as well as analog fax machines and overhead paging systems.

You can also purchase VoIP phones through Ooma or install apps on your mobile or desktop devices. There are three plans, which each come with a number of VoIP features, such as call transfer, digital voicemail, multi-device ringing, automated call routing, and call reports.

Unlike other companies, Ooma doesn’t charge extra for advanced features like virtual fax and virtual extensions. Each plan also allows for unlimited calling in the United States, Canada, Mexico, and Puerto Rico.

With the comprehensive mobile app, you can make and receive voice calls and check your voicemails from your smartphone. 

Through the meeting tool, you’ll be able to set up and join conferences from your web browser or app. Ooma makes meeting management even easier with Gmail, Google Calendar, and CRM integrations.

If you have a question or concern, you can get the help you need with live chat or toll-free phone support.

Who Should Use It

Ooma is worth the investment if you’re new to VoIP systems or are seeking advanced business phone features without overpaying.

Ooma Features

Ooma allows for easy meeting management via its intuitive interface. Source: Ooma free trial

Nextiva Pricing and Plans

Nextiva’s cloud-based communication tools allow it to act as a unified communications hub. The NextivaONE platform combines all interactions across a variety of communication channels, including phone, text, voicemail, and email. You’ll be able to see transcripts, notes, and customer surveys all in one place. 

Team members can connect through Cospace, which allows for messaging,  file uploads, and screen sharing. 

In addition, you can take advantage of service and sales tools, such as Call Pop, which shows caller details on a computer screen as a call comes through, and Sales Pipeline CRM, which stores all important customer details.

Every Nextiva plan comes with unlimited U.S. and Canada, free online faxing, a toll-free number, video conferencing calling for up to 45 minutes, video conference recording, Microsoft and Google integrations, and free migration for existing phone numbers.

Who Should Use It

Nextiva is a great pick for midsize to large businesses looking to optimize their internal communications. There is no shortage of collaboration tools that can make it a breeze for your team members to get on the same page and provide your customers with the very best service.

Nextiva Features

Through the intuitive NextivaOne platform, you can easily make calls or send messages and emails. Source: Nextiva website

GoTo Connect is a feature-rich cloud-based phone system that your team members, managers, and IT department will find valuable. Even with the standard plan, you’ll get unlimited calling to more than 50 countries.

With GoTo Admin, you can easily monitor all external communications. There’s a watchlist call quality feature, which allows you to identify employees with fair or low-quality calls and facilitate improvements as needed.

We can’t forget the health dashboard, which gives you a quick glance at company-wide stats. Each business phone plan comes with video meetings, team messaging, and 40 to 80 text messaging credits per month.

Regardless of which plan you choose, you can get up and running within a day, depending on the number of users you have, user settings, and call routing complexity. 

GoTo Connect also offers an iOS and Android-compatible mobile app to simplify communications on the go. You can use it to make phone calls and host virtual meetings, trainings, and webinars.

In addition, there’s hold music, call transfer, and parking, which allows employees to send calls to the phones of co-workers.

Who Should Use It

GoTo Connect is a great phone system for small businesses. It’s a good choice for businesses making many international calls with customers and internal team members abroad. As long as you invest in the standard plan, you’ll get unlimited international calling, among countless other useful features.

GoTo Connect Features

Through the agent dashboard, you’ll find out about daily performance as well as information about each call queue. Source: GoTo Connect demo

Grasshopper Pricing and Plans

With Grasshopper, you can enjoy a professional phone system without paying an arm and a leg. Unlike other systems, which charge a monthly fee per user, Grasshopper has a flat monthly fee structure. It can forward business calls to your cell phone or other existing phone number.

To get started, all you have to do is download the mobile app and complete a quick setup process. The intuitive app allows you to manage phone calls and texts while you’re out and about. 

We liked that even the entry-level Grasshopper plan comes with unlimited calls and texts. Rather than trying to keep track of how many texts you’ve sent or how long you’ve been on the phone, you can make the most out of your customer communications and improve your bottom line. 

When it comes to customer service, Grasshopper excels as well. Despite the low price point, you can expect 24/7 phone and email support, a comprehensive knowledge base, and useful videos.

There’s a community form you can use to connect with other Grasshopper users and ask questions or share advice.

Who Should Use It

If you’re a solopreneur, a very small business owner, or launching a side hustle, the Grasshopper virtual phone system is your best bet. While it doesn’t have as many features as other phone systems, you can count on its functionality to separate your professional and private contacts without breaking the bank.

Grasshopper Features

During the Grasshopper onboarding process, you’ll be able to set your preferences. Source: Grasshopper free trial

Dialpad Pricing and Plans

Dialpad uses artificial intelligence to simplify the way your business communicates. Its tools can transcribe calls in real time and summarize them.

Each business communication plan offers unlimited calling, call recording, and a multilevel auto attendant, which offers call forwarding and connects callers to the right party every time. 

Lina DaSilva, owner of Toronto Shine Cleaning, believes that Dialpad is integral to her company’s success as it allows for seamless communication.

“Dialpad has dissolved boundaries. One memorable instance was when a client’s urgent call was seamlessly routed to my mobile while I was in a meeting. The client was none the wiser, and their issue was addressed promptly, epitomizing service responsiveness,” she says. 

With Dialpad, you can receive calls by connecting to your existing cellular service or using Wi-Fi in areas with poor reception.

Since you’ll be able to create a company directory, the AI will learn about your employee and customer communications and recommend ways to improve.

Who Should Use It

If you’re in search of a phone system with unique AI-powered features that can save you time and money, Dialpad is your best choice. It offers a tiered, budget-friendly pricing structure so you can enjoy its advanced technologies without paying too much.

Dialpad Features

Dialpad’s Dialbot will let you know when something requires your attention. Source: Dialpad free trial