Best CRM Software for Small Business

Salesforce Pricing and Plans

Salesforce is an ideal cloud-based CRM solution for small to medium-sized businesses (SMBS), offering a feature-rich platform that allows you to manage leads, opportunities, and contacts efficiently. 

Additionally, the system offers robust analytics and metrics, reporting, and a holistic view of your sales pipeline management. With this data, you can make data-driven decisions and track overall performance while identifying areas for growth.

Salesforce offers flexible plans, accommodating the varying needs and budgets of small businesses and enterprises. The scalable pricing structure allows you to start with a basic package and upgrade as your requirements evolve.

This scalability makes Salesforce an attractive option for those who want a CRM that can grow alongside their operations.

The mobile app is particularly noteworthy. You can enjoy on-the-go access to critical customer information, sales data, and collaboration tools. This means you can stay productive from anywhere, enhancing efficiency and responsiveness.

The mobile app ensures that crucial sales opportunities are not missed, contributing to a more agile and dynamic sales process.

Salesforce’s strength also lies in the many integrations you can enjoy with third-party business tools. This ensures seamless connectivity with other business-critical systems, such as marketing automation, e-commerce platforms, and customer support applications.

Integrating with various tools enhances workflow efficiency, reduces manual data entry, and fosters a more connected and streamlined business environment.

Who Should Use It

Salesforce is particularly well-suited for small businesses, healthcare providers, and nonprofit sectors, offering specialized “clouds” that seamlessly integrate various CRM processes. The Health Cloud, tailored for healthcare providers, ensures a scalable customer-first health experience with specific process automation. 

Salesforce also provides a comprehensive solution for nonprofits covering fundraising, marketing, engagement, program management, grantmaking, and operations within a single platform. It is an ideal choice for small businesses in these industries seeking efficient and industry-specific CRM tools.

Salesforce Features

Opportunity forecasting is included with Salesforce Sales Cloud.

Less Annoying CRM Pricing and Plans

Less Annoying CRM stands out in the crowded CRM market with its refreshingly straightforward approach.

Designed for small teams, it offers clear pricing and features that prioritize ease of use and effectiveness.

Unlike other CRM solutions that offer scaled-down versions for smaller teams, Less Annoying CRM provides exceptional software, pricing, and service comparable to those with enterprise-level platforms.

Key features such as centralized customer data management, team calendar integration, customizable options, and a clear lead pipeline dashboard empower your company to streamline operations and drive business growth.

One of the most notable aspects of Less Annoying CRM is its customer service, characterized by a genuine commitment to customer satisfaction.

As a family-owned company, they prioritize personalized support, ensuring you always have access to real people rather than automated responses when you need assistance.

In addition, its simple pricing model, with just one plan offering unlimited features and users, eliminates the complexity often associated with choosing a CRM solution.

With free updates, ample storage, and mobile access included, Less Annoying CRM provides a hassle-free experience that enables you to focus on what matters most – achieving success.

Who Should Use It

Tailored for small businesses, Less Annoying CRM rejects the common practice of providing scaled-down versions obscured by complex contracts and buzzwords. Instead, it consolidates all features into a single affordable plan, enabling startups and small businesses to thrive without the burden of enterprise-level expenses.

The plan includes top-notch customer service, and small businesses will find that they have a partner in CRM instead of a complicated platform with little support.

Salesforce Features

Customizable dashboard in Less Annoying CRM.

HubSpot CRM Pricing and Plans

HubSpot CRM is versatile and user-friendly, tailored to meet the diverse needs of different size businesses. It has several core software tools available, including marketing, sales, service, CMS, operations, and CMR. The best part is that these programs can be used individually or integrated together, depending on your needs.

For this guide, we focused on their CRM software and the contact and lead management tools included. HubSpot’s CRM makes it easy for you to organize and track customer interactions, gaining valuable insights into your sales pipeline.

The platform’s intuitive interface ensures a seamless user experience, allowing you to focus on building relationships rather than navigating complex software.

Regarding pricing, HubSpot CRM offers the ultimate free tier with core CRM features, making it an attractive option for small businesses with budget constraints.

If your business requires more advanced features, such as automation and sales acceleration tools, they have affordable paid plans that can scale with your company’s growth.

HubSpot CRM’s mobile app further enhances its accessibility, empowering small business owners to manage their customer relationships on the go. The mobile app provides real-time access to customer data, allowing for quick responses and informed decision-making even outside the office.

The platform’s extensive list of integrations is another compelling feature. HubSpot CRM seamlessly integrates with various popular business tools. This ensures that small business owners can consolidate their workflows, reduce manual data entry, and enhance overall efficiency when managing customer relationships.

Who Should Use It

HubSpot CRM is a valuable solution for small businesses due to its user-friendly interface, free tools, flexible pricing, mobile accessibility, and extensive integration options.

These features create an efficient and cost-effective CRM solution that empowers small business owners to cultivate and manage their customer relationships effectively.

HubSpot CRM Features

Contact management within HubSpot’s CRM platform.

Pipedrive Pricing and Plans

Pipedrive combines affordability, user-friendly features, mobile accessibility, and extensive integrations into one comprehensive CRM platform. It’s tailored for small businesses and offers various features designed to streamline sales processes and enhance overall efficiency.

One standout feature is the intuitive visual sales pipeline that allows you to easily track and manage leads through each sales-funnel stage. This visual approach provides a clear overview, helping you make informed decisions about your sales strategies.

Pipedrive is notably affordable, making it an attractive option if you’re on a budget. The platform offers different subscription plans to cater to varying business needs, ensuring scalability as companies grow.

Pipedrive recognizes the importance of accessibility and offers a robust mobile app. This ensures that you and your team can stay connected and manage your sales processes on the go. With an increasingly competitive market, flexibility and responsiveness are vital tools to keep customers happy and engaged.

The provider also has an extensive list of integrations. It seamlessly integrates with popular tools and applications, such as email services, marketing automation platforms, and third-party apps, enabling you to consolidate your workflow and centralize data. 

This integrative approach enhances the overall functionality of Pipedrive, making it a versatile solution that aligns with your diverse needs.

Who Should Use It

Pipedrive is an affordable, user-friendly platform that optimizes sales processes and drives growth. It’s an excellent choice if you’re seeking an affordable and efficient CRM solution for your sales processes that produce results.

Pipedrive Features

Pipedrive reporting dashboard showing lead generation, conversions, and growth.

Zoho CRM Pricing and Plans

Zoho CRM is a robust and cost-effective solution if you’re seeking a powerful CRM system tailored to your unique needs. Some advanced features include workflow and sales automation, email templates for email marketing, lead management, and analytics. 

One standout feature is its customizable interface that allows you to tailor the CRM system to your unique workflow and preferences. This adaptability ensures that Zoho CRM aligns with the specific requirements of your business, fostering a more personalized and efficient user experience.

Zoho CRM is versatile, offering an extensive list of integrations with popular business tools and applications. This ensures you can easily integrate your CRM system with existing software, such as email platforms like Microsoft Outlook, marketing tools, and collaboration apps. These integrations streamline processes and enhance overall efficiency.

There is a dedicated mobile app available for both iOS and Android devices. The app allows you to access crucial customer information, manage leads, and stay connected while on the go. The mobile app mirrors the desktop functionality, ensuring a seamless transition between devices.

Zoho’s app enables business owners to stay in control of their customer relationships regardless of their location.

Zoho CRM is also affordable, making it an attractive option for small businesses operating on tight budgets. They have a transparent pricing model that offers a range of plans that cater to varying business needs, making it easy to scale all the way up to an enterprise plan.

Zoho CRM also provides a free version, allowing you to explore the platform and its capabilities before committing to a subscription.

Zoho CRM is a powerful tool to help you automate repetitive tasks, manage leads through the sales pipeline, and gain valuable insights into customer behavior. It saves you time and contributes to informed decision-making, driving the growth and success of your business.

Who Should Use It

Zoho CRM is affordable, customizable, and user-friendly, making it particularly well-suited for emerging businesses with limited resources. The platform allows you to efficiently manage customer relationships, automate workflows, and gain actionable insights to drive growth. 

Its remote features allow growing businesses like startups to collaborate with their workforce (whether it’s remote, hybrid, local, or worldwide) in any language and currency. Their scalable pricing model allows startups the flexibility to adapt and expand their CRM capabilities as their business evolves.

Zoho CRM Features

Zoho CRM dashboard showing leads, deals, tasks, meetings, and where each deal is in the sales pipeline.

Monday.com Pricing and Plans

Monday.com’s Sales CRM helps you manage your sales pipelines efficiently. It focuses on user-friendly features and facilitates streamlined communication and collaboration among sales reps. The intuitive interface allows for easy customization of workflows, ensuring you can adapt the CRM to your specific sales processes.

As a project management platform, one standout feature of Monday.com’s Sales CRM is its comprehensive task management system that enables your team to track and prioritize leads, deals, and customer interactions. The platform’s visual representation of sales pipelines provides a clear overview, helping you make informed decisions and optimize your sales strategies.

Monday.com integrates with over 250 popular business tools to ensure a seamless workflow and sales pipeline between different facets of your business, enhancing efficiency and reducing manual data entry. They also include a mobile app that provides connectivity and productivity on the go.

Monday.com has transparent pricing on their plans. Each plan is tailored to meet your business needs, whether you’re a small business or an enterprise.

You can choose from various subscription options and add-ons, making it easy to scale up or down. The platform’s pricing model ensures affordability while still providing access to essential CRM functionalities.

Who Should Use It

Monday.com is an intuitive, customizable, and scalable solution and is great to use if you’re on a budget and want to streamline your sales processes.

It provides efficient collaboration among sales teams and has robust integration capabilities, making Monday.com well-suited to organizations that prioritize agility, adaptability, and a user-friendly approach in their sales management.

Monday.com Features

Monday.com is also a project management platform that helps you organize and optimize your sales pipeline and tasks.

Freshsales Pricing and Plans

It’s important to note that Freshsales is a CRM product designed by Freshworks. It’s part of a larger suite of customer service, IT, and sales tools. We focused on the CRM product, but if you’re looking for a single tool that can create a seamless experience across all business functions, feel free to look into the other products offered by Freshworks.

Freshsales stands out as a tailored CRM solution with key features that address the unique challenges small businesses and solopreneurs face. The tool streamlines sales processes and cost-effectively nurtures customer relationships, allowing you to focus more on other high-priority areas.

The user-friendly interface and useful features make Freshsales an ideal choice for those needing an efficient sales management tool. In fact, its intuitive contact management system stands out.

It not only enables you to organize and track new leads seamlessly, but it also offers AI-powered lead scoring that helps prioritize leads and streamline sales, saving you time and resources.

Freshsales offers affordable plans tailored to the requirements of your business. The scalable pricing model allows you to choose a plan that aligns with the size of your operations, ensuring you only pay for the features you need.

Their mobile app allows you to benefit from the CRM’s software on the go. You can access critical information, manage leads, and stay connected with clients from your smartphone or tablet. This accessibility means you can stay productive and responsive even when away from your desk, fostering agility in sales operations.

Finally, Freshsales has many ways to enhance its functionality and adapt to your existing workflows. They can integrate with popular communication tools, email platforms, and other business applications, making it easy to incorporate Freshsales into your existing tech stack.

Who Should Use It

Freshsales is ideal for solo entrepreneurs and small to medium-sized businesses who want an intuitive and affordable CRM system that focuses on streamlining sales. 

It caters to those who value features such as AI-powered lead scoring, seamless mobile accessibility, and flexible pricing plans.

Freshsales is well-suited for individuals and organizations looking to efficiently manage their sales processes while maintaining a cost-conscious approach.

Freshsales Features

Freshsales dashboard showing pipeline, opportunities, leads, and monthly sales forecasting.