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Volunteer Training Program How-To Guide

How a Successful Volunteer Program Works

Outline of Topics

1. Introduction to Volunteer Management

a. Fun for everyone
b. Planning

i. Clear agreement on the “5 W’s” – What, Why, Who, When, Where
ii. Who is in charge – establishment of the Key Managers in charge
iii. Training/review for Key Managers and Preceptors

1. How to guide – training of volunteers
2. Meetings/minutes/post-event review/feedback--templates and materials for communication and critique

2. Organization and process are key

a. How to make it easy/better – generation/revision of a scope of program and process for making it happen

i. Scope of Program – a clear breakdown of what needs to be done
ii. Process – a guide to each step of the program and what is involved
iii. Agreement on who will be the Preceptor – person responsible for working with the key manager to make sure scope and process are clear and recorded

b. Recruitment

i. Everyone who joins Liberty should be asked to choose a volunteer area and what they want to do
ii. Key managers and Preceptors should immediately step in and involve volunteers in planning/training meetings
iii. Tasks and timing should be determined and a schedule of meetings should be set
iv. Minutes of each meeting should be sent out to all – those present and those not attending

3. Supervision and Evaluation

a. Use of schedules and minutes
b. Review of specific assignments
c. Management tools – verbal and written

4. Recognition

a. Making sure that all receive their due
b. Formal program--certificates and wall plaques